THE IMPACT OF AI APPROACH INTEGRATED TO SOAR FRAMEWORK ON LEADERSHIP STYLE, EMPLOYEE ENGAGEMENT AND INNOVATIVE WORK BEHAVIOR : AN ACTION RESEARCH IN A FAMILY GUEST HOUSE IN SURABAYA, INDONESIA
This study investigates the impact of Appreciative Inquiry (AI) integrated into a Strengths-Opportunities-Aspirations-Results (SOAR) analysis, and used as an Organization Development Intervention (ODI), regarding the style of leadership, engagement of employees, and the innovative work behavior of employees, in a small lodging firm in Surabaya, Indonesia. Using an action research design, the ODI activities were carried out with 60 employees, over a six-month period. Quantitative and qualitative methods were used to explore and gather data at all levels of the organization of the firm, and thus included top managers, supervisors, coordinators, and employees. The action research was conducted in three phases: pre-ODI, process of ODI, and post-ODI. The findings reveal that leadership style was improved, employee engagement was increased, and innovative work behavior was generated. Recommendations for further maintaining the organization’s improvement include the continued use of the Organization Development Interventions (ODI) by using AI integrated into the SOAR framework in three levels. Specifically, at the Organization level, the executives should continue their willingness to involve employees in problem solving and decision making, while at the Group level, the positive results of the ODI in generating synergy for working hand-in-hand within a functional team, and between functional teams in the firm, must continue. At the Individual level, the ODI, which is directed at the organizational and group levels to create a harmonious working environment will give each employee valuable experience.
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