THE EFFECTS OF INFORMATION AND COMMUNICATION TECHNOLOGY ON LOCAL GOVERNMENT: A REVIEW OF E-GOVERNANCE AT THE LOCAL GOVERNMENT LEVEL

  • Marizel M. Go University of the Philippines Visayas
Keywords: information and communication technologies (ICT), local governments, e-governance, effects of ICT, local e-governance

Abstract

In the past decade, the use of information and communication technology (ICT) for governance has gained worldwide attention as a tool to improve government services and promote citizen participation. Although studies have been made at the national and local level of government, there has been little emphasis on the effects of ICT implementation at the local level. This study will review the literature of the effects of ICT at the local level of government. In addition, this study aims to describe and discuss the effects of ICT implementation on governance at the local level, as compared to the national level of government. This research uses a “narrative overview” of the literature, synthesizing the findings of studies retrieved from searches of computerized databases and hand searches. The effects are first listed and then classified. They are then grouped according to the broad sense, as follows: (1) increased efficiency and effectiveness of service delivery, (2) improved accountability and transparency, (3) promoted participatory decision making, (4) bridged digital divide and gave way for democratized governance, (5) enhanced citizen engagement in local public affairs, and (6) change in power relationship among all involved actors. The first four effects are found to be common to both national and local levels of government, while the last two are found to be distinct to the local level of government. We also note that a thin line separates the effects of local from national government, which varies in terms of scope and coverage of implementation. These effects provide innovation in the specific needs of local government.

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Published
2022-06-16
How to Cite
M. Go, M. (2022). THE EFFECTS OF INFORMATION AND COMMUNICATION TECHNOLOGY ON LOCAL GOVERNMENT: A REVIEW OF E-GOVERNANCE AT THE LOCAL GOVERNMENT LEVEL. Social Science Asia, 8(3), 73-84. Retrieved from https://socialscienceasia.nrct.go.th/index.php/SSAsia/article/view/306
Section
Research Article